Refund Terms & Conditions

A client shall be eligible for refund under the following circumstances:

• In case all the requirements are shared by the client initially, which are not met even after 5 revisions.
• In case a deadline is missed deviating from the original agreed upon commitment.
• It is mandatory to share a detailed, comprehensive & legit feedback report to be eligible for a refund. This report will be audited by our independent audit team to confirm the eligibility of refund.

A client shall NOT be eligible for refund under the following circumstances:

• Incomplete/Incorrect requirements shared by the client initially leading to customer dissatisfaction.
• In case the client does not use our work.
• In case the client makes changes to the work shared by us.
• In case the feedback includes changes in the requirement/initial scope after the work is done. For additional/change in requirement, additional cost will be incurred and we will not be responsible for the outcome in case the additional payment is not made for the redo.
• In case the client is non-responsive to queries/concerns which result in a delay.
• In case the client changes his mind after a few hours of placing the order.

*15% transaction charges shall be deducted in case of a refund.

*It is mandatory to approach us on this email in case of a refund, so that we can ensure a smooth process.